FAQ

Tickets are available online anytime or by phone 713.533.0080 from 10am-4pm, Monday to Friday, excluding holidays, or at the box office before the performance. 

Our website will reflect the most up-to-date ticket availability, but if you have any difficulty, please feel free to call us, we’re here for you!

For single-ticket purchases, you can choose to have your tickets emailed to print-at-home, mailed to you (up to one week before a concert), or held at Will Call for your pick up.  See venue info for Will Call details: Venues.   For subscription holders, tickets are printed and mailed in late August of each year.  

When choosing print-at-home tickets (also called E-Tickets), you will receive two emails.  The first confirms your order and the second, usually arriving within thirty minutes, contains your tickets as a PDF.  You can print them or show them on your phone.

If you do not receive your tickets within two hours please call us at 713.533.0080 and we can resend them. You can also stop by the Will Call before the concert and we can print them for you. Please note, our new system will send you print-at-home tickets for any upcoming concert you have, even if the concerts were ordered at separate times. You may have to scroll through the PDF to see the correct tickets.

Please feel free to share them with a friend or if you’d like to donate your tickets back as a contribution, fill out this form or give us a call at 713.533.0080.

A benefit of being a subscriber is the ability to exchange tickets if your plans change.  Please call us at 713.533.0080 if you need to make an exchange to another concert.  Any change in ticket price may be responsibility of patron. 

If your tickets are lost, please call us at 713.533.0080.  We’re happy to reprint them.

All sales are final and there are no refunds. 

Tickets for students and children are $10.  Tickets may be purchased online, by phone at 713.533.0080 and in-person on the day of the concert. 

Orders containing student/child tickets will be held for pick up at Will Call the day of the concert and a student ID is required for students in high school or above.

Children of all ages are welcome at Mercury concerts but please consider your own child’s ability to sit quietly for long periods of time. We have found families with young children prefer Neighborhood concerts due to their shorter duration, informal atmosphere and the presence of break areas.  Downtown concerts are longer, lasting later into the evening, making them harder to sit through.

Mercury’s goal is to make our performances welcoming and accessible to all.  To purchase tickets that will meet your needs, please call us at 713.533.0080, and visit the following links for more information on each venue’s accessibility: Wortham Center’s Cullen Theater, Museum of Fine Arts, Saengerhalle, Memorial Drive Presbyterian Church, and the Dosey Doe.  

Give the gift of music with a Mercury Gift Voucher… call us at 713.533.0080 or order online here.

To redeem a gift certificate, please reach out at 713.533.0080 or info@mercuryhouston.org.

Mercury is happy to offer discounts and special arrangements to groups of 10 or more.  Please contact our office at 713.533.0080 or email info@mercuryhouston.org for more information or to purchase for your senior, student, church or other group.

Concerts will proceed as planned regardless of inclement weather unless either a) the concert venue is closed or b) there is a volunteer or mandatory evacuation of the area where the venue is. 

Please check our Facebook or Twitter for the most up-to-date information regarding inclement weather on the day of your concert.

All programs, artists, dates, house rules and prices are subject to change.

Attendance at a Mercury concert constitutes consent to the use of your image or likeness by Mercury in any and all publications, including, but not limited to, photography, video or audio recording, without payment or any other consideration. 

Check out our Visit section for more information about our venues, including directions and parking, accessibility, dining suggestions and ticketing pick-up. 

Downtown concerts usually last about 1 hour 45 minutes and have an intermission.  Neighborhood concerts usually last about 1 hour with no intermission.  For more information, check the specific concert page.

A concert is often considered a special event so people typically dress as they might for church, a business meeting, or a date.  Downtown concerts tend to be on the dressier side and Neighborhood concerts more casual.  Whatever the case, be comfortable, and remember though Houston is usually hot outside, inside it is often chilly with the air conditioning, so you might want a sweater or wrap.

If it is your first time at an orchestra concert, it can be daunting to know when to clap.  Nowadays, we usually clap when the conductor and/or soloists appear on stage and also at the conclusion of an entire piece (but not in between movements).  And if all else fails, feel free to follow the lead of others.

Late seating is often available during the first convenient break in performance and is always at the discretion of the ushers, varying by performance.  Especially at our Downtown concerts, please allow plenty of time for parking and getting to your seat. 

If you need to leave during a performance to use the restroom, take a call or otherwise, no worries.  You will be allowed back in at the discretion of the ushers, usually at the first convenient break in performance.  

Recording of Mercury performances by camera, audio or video equipment is prohibited without express permission.  But you are welcome to take pictures of your program and tickets before the orchestra starts playing.

Out of respect for our musicians, please be sure to silence your phones and other noisy devices and refrain from texting or talking while they are performing.  Disruptive or unruly patrons may be asked to leave with no refund. 

At our venues, outside food and drink are not allowed. Some venues have food and beverages for sale, explore our Plan Your Visit section for more details. Please note: Alcohol is expressly prohibited from being brought in due to TABC restrictions.

If you lost something, it is usually best to check with the venue directly.  But feel free to call us, we’re happy to check if something made its way to us or we can help you get in touch with the right person.

Mercury has a discography of eight CDs currently and some feature performances from our current season.  Check out our available recordings here and you can also find us on iTunes (tip: search for “Antoine Plante” as some of our CDs are under Mercury Baroque and some are under Mercury Chamber Orchestra), Spotify, Amazon Music and more.  Our concerts are also featured regularly on Houston Public Media’s Encore Houston program.  

Our concerts broadcast on Vimeo.

Vimeo is accessible on web browsers and perhaps the easiest method for watching on your TV is connecting your computer to your TV via an HDMI cable.

But Vimeo is also accessible through apps on iOS, Android and on certain smart TV platforms. Access their help links below:

System Requirements for Vimeo

Supported TV Platforms | Logging into Vimeo

AirPlay & Chromecast | Apple TV | Android TV & Amazon Fire

Android OS | Apple iOS

If you have a Vimeo compatible TV, make a vimeo.com account and add the concert video to your “Watch Later” in the web browser or phone app to make it easier to find it on your TV later!

• Move closer to your router to increase signal strength
• Check your internet speed at www.fast.com. Vimeo recommends at least 7 Mbps for higher quality video.
• Restart your router

• If the broadcast has started, but your video has not, try refreshing the webpage or reopen the app
• Close any other open programs or applications
• Restart the Vimeo app
• Refresh the web browser page or open the link in a different browser
• Restart your device or try a different device

And as always, please feel free to contact us for help! For the fastest service, please email help@mercuryhouston.org.

Mercury’s mission is to serve the community by celebrating the power of music, Baroque and beyond, teaching, sharing and performing with passion, intimacy and excellence.

Mercury is a 501(c)(3) non-profit organization. Our federal tax ID is 76-0663007.

Ticket revenue accounts for only 25% of our operating budget.  Without your support, Mercury would not be able to perform for over 20,000 Houstonians each year and we wouldn’t reach thousands of students in Houston-area schools with our engaging educational programs.  Quite simply, Mercury would not be possible without your help.  We are grateful every day for the support we receive that allows to continue bringing wonderful music to life.  If you would like to further Mercury’s mission, click here to donate today.

Donors enhance their Mercury experience through a host of benefits, from season-long recognition in our programs to in-home concerts, depending on the amount contributed.  To learn more about the benefits for individuals and corporate sponsors, click here or contact our Development Managers Brittany Schroeder (brittany@mercuryhouston.org) or Chloe Bruns (chloe@mercuryhouston.org) or by calling 713.533.0080.

Mercury’s Patron Society recognizes individuals who offer generous support at the leadership level of $2,500 or more annually in unrestricted operating gifts.  Patron Society gifts support Mercury’s concert programs and education programs.  Members receive valet parking at Wortham concerts, invitations to special private events, and other benefits.

Mercury Super Subscribers are subscribers who contributed $150 or more.  In addition to our standard donor benefits, they are also receive special recognition in the program and invitations to open rehearsals.

Mercury Super Subscriber Plus are subscribers who contributed $300 or more, they receive all of the above, plus invitations to our Opening Night Party.

All donors will receive a contribution acknowledgment.  For monetary contributions, your acknowledgment should arrive within one month of your contribution. Ticket donations acknowledgments are processed quarterly.  Please contact us if you need your acknowledgment resent or would like it sent by email.

Mercury welcomes volunteers for a variety of activites, including helping in the office, at concerts, our gala and other special events.  If you would like to support Mercury in a fun, unique way, consider volunteering!  To get started, please fill out our online volunteer form or contact us at 713.533.0080 or info@mercuryhouston.org.